NOJA POWER PRIVACY POLICY

PRIVACY POLICY

Last Updated–May 2018

This privacy notice sets out the data processing practices of NOJA Power Switchgear, an Australian based technology business engaged in the activity of manufacturing and sales of electrical equipment.

As part of our commitment to ensuring that we service our customer requirements professionally and participate in the energy industry, NOJA Power does capture information regarding business entities, contacts, and individuals who have an association with NOJA Power.

This notice explains:

  • What NOJA Power Does
  • Your Contact at NOJA Power
  • Why NOJA Power processes personal data and the legal basis for it
  • Your rights as a data subject
  • Cookie Policy and use
  • Third Party website
  • The security of the personal data that NOJA Power holds
  • Changes to our Policy and Practice
  • Copyright
  • Our Liability and Terms of Service

What NOJA Power does

NOJA Power is an Australian manufacturing business who services the international market for medium voltage distribution switchgear and other technology products. We also provide support services, training and other activities which support the international energy industry such as the publication of technical articles.

To provide professional service and support to our international customer base, NOJA Power maintains records of our interactions and sales history with customer in the industry. In general, most interactions are with members of other business engaged in the energy industry, and our data recording practices are associated with maintaining functional business relationships.

NOJA Power provides a console for members of the public or other non-business associated individuals to subscribe to literature circulated by NOJA Power. For anyone joining our mailing list, they are free to unsubscribe at any time through the unsubscribe link at the base of the message.

Your Contact at NOJA Power

To discuss any matters regarding your data processing at NOJA Power, you can use the following contact details:

NOJA Power Switchgear Pty Ltd
16 Archimedes Place Murarrie, QLD, 4172
Tel: 07 3907 8777
Email: nojasales@nojapower.com.au

Why NOJA Power Processes Personal Data

NOJA Power collects and processes personal data in order to provide its goods and services. Our services include the management of commercial relationships, service contracts and delivering updates regarding products and services by NOJA Power.

In order to provide these services, we collect data directly from individuals through online enquiry forms, print and online applications, in email, over the phone and in person.

The following table shows NOJA Power’s Data processing activities in more detail:

Data Processing
Activity Purpose of Processing Lawful Basis
Managing Business Relationships Keeping records of NOJA Power’s products in the field, providing information upon customer request Contractual
Providing Learning Support and Content Contractual/Legitimate Interest
Providing Updates on NOJA Power Products Contractual/Legitimate Interest
Storage of order histories to provide serial number based warranty/service requirements Contractual
Press Releases relating to NOJA Power’s Products Legitimate Interest
Providing Updates on NOJA Power Products Contractual/Legitimate Interest
Being a NOJA power customer for Publications Bookings/registrations Contractual
Giving information about similar services Legitimate Interest
Making an Enquiry of NOJA Power For tracking service calls and ensuring we deliver complete answers Contractual

The legal basis for NOJA Power’s Personal Data Processing

NOJA Power relies on different legal basis for the processing of personal data according to our relationship with you and the purpose for which the data is collected, as below:

Contractual:

We need to process personal data about our customers as members of businesses with whom we hold a professional relationship. NOJA Power’s data processing is limited to business contact details only, with the exception of explicit subscription from personal addresses or data voluntarily added to our databases through any online form or verbal request.

NOJA Power does not attempt to store, or gain value, from processing of personal information.

Legitimate Interest

NOJA Power is an active participant in the energy industry and is committed to addressing the challenges presented by the complexity of the field in which we work.

As a business that only operates in a narrow field, we provide technical information and news to our contacts as a method of keeping our partners up to date on our activities and developments in the industry.

Our weekly press release process is issued to our partners who share a legitimate interest in the Energy industry and the developments of techniques and product evolution to address its challenges.

If you do not wish to receive these updates, the unsubscribe link is provided at the base of the email. A single click will flag your contact in our database as “do not email”.

Consent

NOJA Power seeks consent from people who enter data into our online forms as to whether they would like to receive further correspondence from us.

This is asked, as there may not be an established business relationship between NOJA Power and the business which the form-submitting person represents.

This consent information is stored within our IT system.

Data subject’s rights

For Data subjects who reside outside of the EU, we process your data in line with the Australian best practices for data processing and the rights which those frameworks provide.

For Data Subjects who reside within the GDPR’s region, you have the following rights in respect of your personal data.

In order for you to exercise these rights at NOJA Power we will need to confirm your identity. This may be by you providing your membership, student or subscriber number, date of birth or a form of ID such as a passport or driving licence so that we can verify that you are the data subject before releasing information to you.

The right to be informed – you have the right to be told about the collection and use of the personal data you provide. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-be-informed/

Right of access – you have the right to know whether we are processing your personal data, and to a copy of that data. We would need as much information as possible to enable us to locate your data. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact us.

Right to rectification – you have the right to have any incorrect personal data corrected or completed if it is incomplete. You can make this request verbally or in writing. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact us at the contact details above.

Right to erasure – this right, often referred to as the right to be forgotten, allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact us at the contact details above.

Right to restrict processing – you have the right to ask us to restrict processing of your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact us at the contact details above.

Right to data portability – you have the right to move, copy or transfer your personal data from one IT environment to another. This right applies to data that you have provided to us and that we are processing on the legal basis of consent or in the performance of a contract and where that processing is by automated means. We will respond to your request within 28 days of receipt of your request.

Right to object – you have the right to object to our processing of your personal data based on (i) legitimate interests, or for the performance of a task in the public interests/exercise of official authority (including profiling); (ii) direct marketing (including profiling); and (iii) for purposes of scientific/historical research and statistics.

Legitimate interests/legal task – your objection should be based on your particular situation. We can continue to process the data if we can demonstrate compelling legitimate grounds which override your interests.

Direct marketing – you have an absolute right to ask us to stop processing for the purposes of direct marketing. We will action your request as soon as possible.

Scientific/historical research and statistics - your objection should be based on your particular situation. If we are conducting research where the processing is necessary for the performance of a public task, we can refuse to comply with your objection.

If you want to exercise this right, please contact us at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-object/

Cookies:

NOJA Power’s websites use a process of cookies for internal process performance management and product improvement.

A cookie is a file which our web server stores on your browser, which stores information regarding which sites on our website that you visit. This is used for us to understand how well people can access the information they are looking for, and to allow us to improve our service to you.

The cookie does not track personal information, it stores the IP address of the user which reveals your country only.

Cookies can be blocked through most web browsers, and users are welcome to use the cookie-blocking capability of any website if you do not wish to support our ongoing improvement to our services.

Third Party Websites:

Our Website may contain links to other websites that are outside our control and are not covered by this privacy notice. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

The Security of the personal data that NOJA Power processes:

NOJA Power protects the personal data that it holds with technical and organisational security measures. Our cyber security arrangements and framework of data protection policies, procedures and training are kept under regular review to ensure that we keep the data we hold secure.

Changes to the Privacy Notice

This privacy notice was last updated on the 7th of June, 2018. It is regularly reviewed and will be updated when necessary. If we make any significant changes, we will communicate them to you.

Copyright

The Information and material contained in this site is subject to copyright which is owned by NOJA Power. For non-commercial purposes only, you may download a single copy of this site and where necessary for its use as a reference, make a single hard copy. Except as provided by the Copyright Act 1968 as amended or any other applicable laws, no part of this site may otherwise be copied, reproduced, adapted or transmitted in any form by any process without the written consent of NOJA Power Switchgear Pty Ltd.

Liability:

NOJA Power provides electronic services in good faith and NOJA Power is not responsible for any loss, damage, cost or expense incurred by you as a result of any error, omission or misrepresentation in relation to this site.

Further, NOJA Power is not responsible for any other sites you may access via this site. Any links provided to other sites are for convenience only and NOJA Power will not be responsible for any loss, damage, cost or expense incurred by you in accessing such other sites.